Frequently Asked Questions

How much is shipping ?: Detail your shipping configuration here. Your product will be delivered straight to your door and will require an adult signature and ID check upon delivery.
Who will ship my product?: Our orders are fulfilled by licensed 3rd party retailers in the AccelPay network. Retailers use a variety of fulfillment carriers including FedEx, GLS, and UPS.
What is the turnaround time between placing an order and receiving the order?: Typically it will take 4 to 8 days from order date, depending on location. Our retail partners fulfill within 1 – 3 business days and ground shipping is typically 3-5 days.
Do I have to be at home to receive my product?: Yes, someone 21 or older with a valid ID must be available to sign for the products.
Why is signature required for shipments?: By federal law, only individuals of 21 years and older are allowed to buy alcoholic beverages. Because the product is shipped or delivered, the carriers must make sure that the purchaser as well as the recipient, on his/her behalf, is 21 years and older. If no signature can be collected, the carrier will leave a notice for a second or third attempt or further shipping instructions. After that, the shipment will be returned to the sender at cost to the customer.
Can an order that has been shipped be tracked?: Yes, once your order is shipped, you will receive an email with the carrier name, order and tracking number. How can I get a refund?
You can request a cancellation or refund up until your product has shipped. Once your product has been delivered, we are unfortunately unable to offer any refunds. If you are unhappy with the product or have any other concerns you can always reach out to support@accelpay.io!
What do I do if my product is damaged, I received the wrong product or if my product never was delivered?: If your product was delivered damaged, if you received the wrong product or if you never received your product, please reach out to support@accelpay.io within 7 days of the date the product was delivered/scheduled for delivery and provide proof (i.e. a picture) of what happened. We will replace the product or issue a credit or refund depending on your preference. (adjust this according to brand preference)
Where do you ship?: Our retail partners can fulfill orders in the US except for the following states: AK, HI, MI, UT